외식업 종사자의 멤버-리더 교환관계(LMX)는 조직냉소주의와 조직시민행동에 미치는 영향: 심리적 계약위반의 조절효과를 중심으로

The purposes of this study were to: (1) investigate the effects of LMX on organizational cynicism and organizational citizenship behavior in the food service industry; (2) examine whether organizational cynicism plays a mediator role in LMX and organizational citizenship behavior; and (3) investigate whether psychological contract breach are moderating between LMX, organizational cynicism, and organizational citizenship behavior. A total of 500 questionnaires were collected and, after excluding 43 invalid copies, 457(91.40%) questionnaires were used in the analysis. Exploratory factor analysis, frequency analysis, confirmatory factor analysis, correlation analysis and regression analysis were carried out using SPSS 20.0. The results of the study are as follows: First, the LMX had a significant positive effect on organizational citizenship behavior. Second, the LMX had a significant negative impact on organizational cynicism. Third, organizational cynicism has a significant negative impact on organizational citizenship behavior. Fourth, organizational cynicism partially mediates between LMX and organizational citizenship behavior. Finally, psychological contracts breach play a significant regulatory role between LMX and organizational citizenship behavior. This study provides useful suggestions for improving the profit of the food service business by increasing the efficiency of human resource management and the attitude of the employees in the food service industry.