공공부문 감정노동 종사자의 잠재 프로파일 분석 : 감정노동 유형에 따른 우울 및 직무만족의 차이

Even though emotional labor has been extensively discussed over the last three decades, the majority of research on emotional labour has been only conducted in terms of variable- centered approach. However, there is a growing body of research on emotional labor profiles over the last five years in terms of person-centered approach. Hence, this study not only employed Korean version of emotional labor scale(K-ELS) but also performed a latent profile analysis(LPA) to classify types of emotional labor profiles based on the five components on the sample of emotional labor employees from the local government public officers in South Korea (n=587). The person-centered analytic strategy (e.g., latent profile analysis) identified both quantitatively and qualitatively six different types of emotional labor profiles. These identified six profiles were then contrasted with employees’ level of psychological depression and job satisfaction. Results showed that emotional labor profiles pertaining to the low level of emotional labor, employees’ level of psychological depression is low and the higher level of job satisfaction is high. Based on the results, implications for emotional labor literature, practices and future research are discussed.