외식종사자의 감성지능이 주관적 행복에 미치는 영향 : 성격특성의 조절효과

The purpose of this study was to investigate the effects of emotional intelligence and work environment on subjective happiness of food-service employees, and to identify the influential relationship between personality characteristics and emotional intelligence. To achieve those goals, a questionnaire was conducted with employees who were working at hotels and catering companies located in Seoul, Gangwon-do, Jeolla-do, Chungcheong-do, and Gyeongsang-do. Collected materials were analyzed by using the statistical program SPSS 21.0 for windows version. According to the analyses, first, in the influential relationship of emotional intelligence on foodservice employees’ subjective happiness, all three factors of emotional intelligence (understanding of own emotion, understanding of other people’semotion and emotional use) affected subjective happiness (mental and social factors). Second, as a result of verifying the moderating effects of personality traits (sincerity, extrovert) in the influential relationship of emotional intelligence on foodservice employees’ mental factors, it showed that the sincerity of the personality traits had a moderating role in understanding of other peoples’ emotion and emotional use, excluding the understanding of own emotion.