MCS의 이용행태가 심리적 계약 및 자기효능감, 그리고 관리적 성과에 미치는 영향

[Purpose]This study aims to examine the influence of using MCS in the individual perspective, by investigating the relationship among the way of using MCS, psychological contract, self－efficacy, and managerial performance. Specifically this study focuses on the effect of branch manager’s way of using MCS in securities firms. [Methodology]This study analyzes hypothetical relationships through partial least squares (PLS) structural equation modelling, by collecting empirical data from branches of 17 domestic securities firms. [Findings]The result suggests that only feedforward way of suing MCS positively affect psychological contract and self－efficacy as well as managerial performance. Also, both psychological contract and self－efficacy have influence on managerial performance in a positive way. This research result implicates that ex－ante feedforward use of MCS improves motivational effect of MCS by increasing cognitive psychological contract and self－efficacy rather than ex－post feedback use of MCS. [Implications]This study has academic implication in that it implies the motivational effect of using MCS in the psychological perspective, based on social exchange theory and goal theory. Also, this study suggests the distinct effect of the way of using MCS on individual performance, by showing the result that only feedforward use of MCS has positive association with social exchange relationship, belief on individual competence, and managerial performance.