Research on the Usage and Satisfaction of Smart Community Initiatives in Malaysia

This study aims to explore and identify factors of respondent’s on the definition of ‘smartcommunity facilities’, their usage and satisfaction in Malaysia. Study carried out in four siteswhich were Kota Belud, Kemaman, Lundu and Putrajaya. Data was collected throughqualitative method where interviews was carried out with several smart community membersin answering factors that drives the usage/participation, satisfaction and continuance intentionfrom using the ‘smart community facilities’. Interpretation from the qualitative approachreveals that community thinks infrastructure, content and digital services will help to generateand build up ‘smart community’. This will give the benefit for the whole community as wellas improve individual efficiency, lifestyles and well-being. Findings demonstrated that theadvance of Internet will enhance people usage on being ‘smart’ and efficient and it should befurther improved with better infrastructures, systematic development with sophisticated digitaltechnology services, facilities and structured content, and also safety-security measures inplace.