Competency Modeling by Rank of the University Administration Staff and Training Needs Analysis: A Case of a National University in South Korea

The purpose of this study is to develop the competency models of Higher Education Institutes administrative personnel by rank and to analyze the training needs of each competency. To achieve the study’s purpose, the role of each rank was explored and defined, which provided the basis of drafting the competency models of HEI administrative staff members. The definition and behavioral indicators of competencies were elaborated by conducting a workshop and structured interview with high performers at the organizations. Moreover, to ensure the validity of competency models, we recruited HRD specialists as the Subject Matter Experts and finalized the models. A total of 25 competencies were developed among which were five competencies of each rank. The concrete definition and three differential levels of behavioral indicators were suggested in the competency model. Additionally, as a result of training needs analysis, Decision Making of strategic leader, Reading Situation of performance leader, Conflict Management of interactive leader, Problem Solving of work leaders and responsibilities of self-leaders ranked the highest among the competencies. Based on the result, suggestions for future research in HRD were proposed