호텔종사원이 경험한 포용적 리더십이 심리적 안정감을 매개로 하여 창의적 업무 관여도에 미치는 영향에 관한 연구

As the needs of study on how to increase organizational innovation have been raised in the hotel industry, this study aims to investigate the structural relationship among inclusive leadership, psychological safety, and involvement in creative work. Based on the existing literature, it has been hypothesized that inclusive leadership influences involvement in creative work mediated through psychological safety. Focused on the hotel employees, this study surveys five star hotel employees using convenience sampling. The number of 215 cases was used for final analysis out of 250 cases surveyed. Structural equation modeling was used to analyze the study results. The results firstly indicate that inclusive leadership makes a significantly positive influence on psychological safety. Secondly, psychological safety positively influences involvement in creative work. Thirdly, inclusive leadership fails to make a significant impact on involvement in creative work. Finally, psychological safety fully mediates the relationship between inclusive leadership and involvement in creative work. This study presents the leadership delivering consistent and reliable value on diverse ideas and innovation increases the hotel employees’ generation of creative ideas.