호텔 조직문화가 조직침묵에 미치는 영향 : 조직기반 자아존중감의 조절효과

The purpose of this study is to explore the effects of hotel organizational culture on organizational silence, and examine the moderating effect of organization-based self-esteem on the relationship between hotel organizational culture and organizational silence. This study used five star hotel employees as samples. The data were collected from 249 surveys, and 246 surveys were considered valid and used in the analysis. This study applied exploratory factor analysis, reliability analysis, correlation analysis, multiple regression analysis and hierarchical analysis. The results of this study are as follows. First, clan culture led to decreased acquiescence silence and defensive silence. Second, adhocracy culture lead to decreased acquiescence silence. Third, hierarchy culture led to increased acquiescence silence and defensive silence. Fourth, organization-based self-esteem has negative moderating effects on clan culture influencing acquiescence silence. Fifth, organization-based self-esteem has negative moderating effects on hierarchy culture influencing acquiescence silence and defensive silence. The findings of this study suggest that hotels have to consider their organizational culture in order to decrease organizational silence. Also hotels should increase organization-based self-esteem for the purpose of decreasing organizational silence.