중소기업 사무직 근로자의 기초경영사무 직무 및 교육요구 분석

The purpose of this study is to derive the tasks the basic business & office work for the office workers in SMEs and analyze the educational needs. DACUM workshop for job analysis was conducted with 9 office workers having 3 years of experience in SMEs. Then, the validity of the job model was verified by 5 related experts. The questionnaire was progressed by 379 workers of the white collar workers, and the need for training was analyzed using the Borich and the Locus for Focus method. The conclusions through this study are as follows. The basic business & office work of office workers in SME is to managing assets and equipments, managing various documents, supporting recruitment, supporting educational management, managing of salary, accounting, managing tax, supporting contract process. Second, office workers in SMEs have high educational needs of tasks requiring professional knowledge and skills such as salary and accounting. Third, there was a difference in the educational needs between their career experience and department. The implications of this study are as follows. First, it is necessary to develop curriculum for office workers in SMEs based on the job model of basic business & office work and the educational needs. Second, there is a system for linking basic business & office work with specialized job competencies. Third, it is necessary to expand the subjects to train basic business & office work.