조직 내 가치불일치가 사회복지사의 감정부조화, 이직의도, 반생산적 행동에 미치는 영향 : 윤리적 리더십의 조절효과를 중심으로

This study is to investigate the influence of organizational value discrepancy of social workers on their negative job attitudes(emotional dissonance, turnover intention) and negative non-task behavior (counterproductive work behavior). It is also to examine the moderating effect of ethical leadership of immediate supervisors in the relationships between organizational value discrepancy and negative job attitudes, and between negative job attitudes and counterproductive behavior. The analyses results are as follows. First, organizational value discrepancy of social workers raises their emotional dissonance and turnover intentions. Turnover intention is directly influenced from organizational value discrepancy, and indirectly influenced through emotional dissonance. Second, organizational value discrepancy of social workers does not directly affect their counterproductive behavior, but indirectly affects through turnover intention, and that the higher turnover intention of social workers, the higher their organizational counterproductive behavior and personal counterproductive behavior. Third, ethical leadership of immediate supervisors has moderating effect in the relationship between organizational value discrepancy and emotional dissonance. However, emotional dissonance at the high level of ethical leadership among lower group of value discrepancy is lower, while its higher group of value discrepancy is higher. And forth, ethical leadership moderates and improves positively the effect of turnover intention on both organizational and personal counterproductive behavior.