호텔에서의 상사의 비인격적 감독이 부하 직원들의 일 영역 일탈행동에 미치는 영향 : 감성지능의 조절효과를 포함하여

This study firstly sought to understand the effect of the abusive supervision of the subordinate recognized by the subordinate in the hotel organization on the deviant behavior of the subordinate, and secondly, to ascertain how the emotional intelligence of the boss had moderating roles on the relationship between the boss's abusive supervision and deviant behavior in the hotel organization. In order to achieve this goal, samples were selected and data were collected from employees working at four hotels located in the Bomun Resort Complex in Gyeongju, using the convenient sampling method. According to the analysis, firstly, the higher the level of abusive supervision by the boss, the more deviant the deviant behavior of the employees, and secondly, the causal relationship is more vulnerable when there are more self-emotional appraisals, more other’s emotional appraisal, more use of emotion and more regulation of emotion of the boss. With the theoretical implications of this study, the related prior study was expanded by the moderating roles of four sub-constructs of emotional intelligence on the causal relationship between boss’s abusive supervision and his/her subordinates' deviant behavior. In addition, the practical implications of this study were as follows: First, hotel management needs to emphasize the negative consequences of abusive supervision through leadership training programs. Secondly, it is necessary to consider emotional intelligence in hiring employees. Thirdly, it is important that management takes the initiative and does not treat subordinates abusively in order to create or enhance the harmonious organizational culture between the boss and the subordinate. Fourth, it is also necessary to adopt a 180 degree evaluation method to keep the subordinate in check. Fifth, hotel management should dedicate itself to prevent abusive supervision.