공무원의 스트레스와 윤리적 행동의 관계: 조직지원인식의 조절효과

For public officials who perform public affairs, conscientiousness and publicity are more emphasized than those of general private companies. Since the recognition of responsibility as a public official is based on the philosophy of public service and service to the people, the ethical behavior of public officials is perceived as self-serving behavior by public officials themselves. In this study, the factors that affect the ethical behavior of public officials were identified as the various increasing stresses reflecting the changing public societies. Stress is divided into customer related stress, work environment related stress and job related stress. In addition, we analyzed perceived organizational support as a variable to control the relationship between stress and ethical behavior. This study derives and verifies research hypotheses based on job demand - resource theory and emotional event theory. Therefore, we propose the following hypotheses with the theoretical model Hypothesis 1: Customer-related stress will reduce the ethical behavior of public officials Hypothesis 2: Work-related stress will reduce the ethical behavior of public officials Hypothesis 3: Job-related stress will reduce the ethical behavior of public officials. Hypothesis 4: Perceived organizational support will reduce the negative relationship between stress and ethical behavior. Hypothesis 4-1: Perceived organizational support will reduce the negative relationship between customer-related stress and ethical behavior. Hypothesis 4-2: Perceived organizational support will reduce the negative relationship between work environment stress and ethical behavior. Hypothesis 4-3: Perceived organizational support will reduce the negative relationship between job related stress and ethical behavior. In this study, questionnaires were distributed to public officials and a total of 273 copies were used for empirical analysis. he results showed that customer - related stress and work - related stress significantly decreased the ethical behavior of public officials. On the other hand, there was no significant negative relationship between job related stress and ethical behavior. The result of the control effect on the relationship between the POS stress and the ethical behavior showed that the stress related to the customer and the stress related to the work environment significantly reduce the negative relationship to ethical behavior. This demonstrates that POS is mitigating the negative effects of stress. Based on this, academic and practical implications are suggested.