종교활동과 직무열의 간의 관계에서 회복탄력성의 매개효과 : 국내 특급호텔 종사원을 중심으로

Religious activity has played a role in controlling human emotions since ancient times to move in a better direction. Based on this assumption, companies that encourage religious activity for their employees through belief organization and supporting religious activity are gradually increasing across various industries. However, in the case of hotel companies operating 24 hours a day and 365 days a year, there is less support for religious activity compared to other industries, as well as a lack of research within the hotel industry, despite the fact that the level of emotional labor is not as light as in other service industries. Therefore, this study tries to analyze the causal relationship among religious activity, resilience, and job engagement among employees working at hotel companies, as well as the effect of resilience and frequency of religious activity, to provide the following practical implications. First, the religious activity of hotel employees was shown to have an impact on resilience and job engagement, and resilience also had an impact on job engagement. Second, resilience had a partial impact on the mediating role between religious activity and job engagement. Third, the effect on the resilience and job engagement of hotel employees according to the frequency of religious activity was not found to be significant. Through these results, the hotel industry is expected to recognize the importance of religious activities of employees, and to promote psychological management and resilience of employees through appropriate support, program management, and etc, thus leading to not only job engagement, but also organizational and management performance.