호텔에서의 직원경험이 자기효능감, 조직 몰입 및 직무성과에 미치는 영향

The purpose of this research is to investigate the relative importance of four aspects (work environment, performance process, growth opportunity, system support) of employee experience on the basis of self-efficacy and organization commitment in determining job performance. In order to investigate the relationship, the survey was conducted with employees who are working in hotels. To identify the influential relationships among the constructs, SPSS statistical package and the AMOS statistical package were utilized. The results of the hypothesis testing for the research model are as follows. Among the four factors of employee experience, work environment, performance process and growth opportunity have positive effects on self-efficacy and organization commitment, but system support did not have a significant effect on self-efficacy and organization commitment. Self-efficacy and organization commitment have positive effects on job performance. This study implies that employee experience at the hotel not only enhances employees’ self-confidence and improves work process ability, but also enhances affection and belonging to work, which leads to an improvement in work efficiency. Therefore, hotel companies will need to think about how to improve work efficiency from the employees’ point of view.