민간 항공기 제조업 아웃소싱 협력사 성과평가에 대한 연구

The importance of outsourcing is increasing in the rapidly changing business environment such as the Fourth Industrial Revolution. Especially, the competence of suppliers is becoming a source of competitiveness for the companies in the manufacturing industry. Successful outsourcing requires efforts to select and foster competitive outsourcing suppliers, which are critical to outsourcing suppliers. It is important to evaluate supplier performance in the process. However, comparing to outsourcing supplier selection, there are not many studies on performance evaluation that are directly related to actual performance. This study analyzes outsourcing supplier performance evaluation method for commercial aircraft manufacturing industry. Commercial aircraft manufacturing industry requires a variety of manufacturing processes, complex and many types of components, and requires high technology and high quality. The ratio of outsourcing is higher than other industries. Moreover, considering the fact that all production processes of outsourcing suppliers cannot be directly managed, the performance evaluation method of outsourcing suppliers is very important. While study proceeded, the evaluation factors were summarized based on the relevant literature, and the evaluation factors, which were suitable for commercial aircraft manufacturing industry, were structured by conducting a survey for outsourcing evaluation staffs and supplier managers. The evaluation model was constructed by assigning the relative importance between evaluation factors using AHP. Using the established performance evaluation model, the evaluation was conducted for outsourcing suppliers and the results were analyzed. Finally, the outsourcing supplier operation plan was derived using IPA. In this study, there is a difference in perception of performance evaluation between customers and suppliers, and practical implications were suggested for future development of cooperative relationships. In order to foster new suppliers in the long term, it is necessary to transfer from the performance-based evaluation to the capacity-based evaluation. The evaluation method shall be continuously improved for the exertion of existing suppliers and the motivation of potential suppliers.