항공사 객실팀의 교류기억체계(TMS)가 팀 성과에 미치는 영향: 조절된 매개경로의 탐색

This research is a team-level study of the airline cabin team that explores the process that results in team performance through the channels of team cohesiveness and team organization citizenship behavior through the Transactive Memory System (TMS) of the cabin team to the impact on team performance. To achieve this goal , a survey of 50 airline cabin teams from two major airlines was conducted , and key analysis was conducted using the 3 . 5 . 1 version of R and the 1 . 3 version of process to verify reliability and validity , and a hierarchical regression analysis and structural bootstrapping method was used to verify the hypothesis . The results of this research from hypothesis testing are as follows: First , the transactive memory system of the airline cabin team has a significant impact on team performance . Second , it was found that two variables, individual -level cohesiveness and organizational citizenship behavior , which were noticed during the airline cabin crew ' s organizational behavior , have a significant impact on team cohesiveness and team organization citizen behavior in relation to the transactive memory system and team performance . Third, the results of the mediation effect of team cohesiveness and team organizational citizenship behavior were derived in the process of affecting team performance , but the adjustment effect of team diversity was not verified. In other words, team cohesiveness and organizational citizenship behavior had no effect on team diversity. This led to a team-level study of the airline cabin team , which was limited to individual-level research , and to specify how the cabin team produces results through the measurement method called transactive memory system . In particular, this research set up the framework the direction of effective personnel management by exploring the path between the transactive memory system and team performance. Acknowledging, trusting, and cooperating with each other are necessary for effective team system operation, and it can be used as important factors by demonstrating that teamwork and team organizational citizenship behavior also serve as intermediaries in team system operation. It also suggested a new perspective on the management of diversity in cabin crew team, suggesting the need to seek effective industry-academic cooperation activities in the business and education circles.