복잡계 리더십 측정도구 개발 연구 : 항공사 승무원을 중심으로

The purpose of this study is to develop and validate a scale to measure complexity leadership for employees in the hospitality industry. An online and offline survey to develop and validate complexity leadership measurement scale was conducted with two major Korean airline carriers’ crew members with more than a year of working experience from November 1, 2017 through November 22, 2017. A total of 272 out of 306 surveys were used for the analysis using SPSS 23 and AMOS 23 versions; and Exploratory Factor Analysis(EFA), Confirmatory Factor Analysis (CFA), reliability test and validity test were conducted. The first step of the analysis was EFA to remove the items with low communality and low factor loadings. Once those items were removed, the reliability was tested for the factors extracted from the refining process. Then the CFA was followed to check the validity, and then the factors were finalized. The result of the study extracted four factors of complexity leadership, and the followings are the four finalized factors: Flexibility; Work-related Knowledge; Team-player; and Community Buildings. The scale developed is recommended to be used in the hospitality industry, however, further refinements and adjustments according to industry-specific characteristics are also recommended for future analysis.