일반음식점 직원의 가족친화문화 인식과 직무행동의 관계에 관한 연구 : 정서적 몰입의 매개효과를 중심으로

The specific research objectives of this study are as follows. First, this study investigates the impact of family-friendly culture (FFC) directly on affective commitment (AC) and job behaviors of casual restaurant employees. Second, this study investigates the mediation role of AC between FFC and the job behaviors ( in-role behavior (IRB); organizational citizenship behavior (OCB); deviant behavior (DB) of the casual restaurant employees. To achieve the purpose of this research, casual restaurants with more than three full-time employees were sampled and the data was collected from 100 restaurant owners and 500 employees in the Incheon area. The results of this study are as follows. First, the FFC has a direct impact on AC and IRB of the casual restaurant employees. Specifically, FFC has a significantly negative influence on DB and does not have a significant influence on OCB. Second, the mediated effects of AC in the relationship between the FFC and the job behavior (IRB, OCB) is confirmed, but not confirmed between FFC and DB. Finally, this study suggests some academic and practical meanings. First, this study presented significant results related to employees’ perceptions, attitudes and behaviors in casual restaurants. Second, the results imply that the affective commitment of employees is very important for causal restaurants’ survival and growth. To increase the affective commitment of employees, the owners of casual restaurants need to create a family friendly culture.