호텔종사자의 복잡계 리더십이 팀성과에 미치는 영향 연구

The purpose of this study is to address the importance of new leadership needed for the today’s business environment. Since the modern business world is facing with uncertainty more and more due to globalization and high connectivity between countries and industries, faster adjustments and decision makings are essential for companies to survive. Leadership researches are critical since leadership is proved to be effective to motivate members in a way of committing to the organization and thus influences the performance of the organization. Complexity leadership is newly introduced leadership and this leadership does not focus on a few leader figures but on the leadership emerged from members of organization. That is to say, if leadership can be emerged from members of organization, faster and better decision makings as well as problem solvings are possible for plural members’ abilities and perspectives may be better used and appreciated than a single and/or fewer members in a very dynamic and uncertain business world. Complexity leadership in this research is composed of 4 factors, including flexibility, team player, community building, and network. The google survey was conducted from January 13 through February 7, 2020, and it was distributed through mobile and e-mail to the Korean employees working at hotels from Grade 3 to Grade 5 in Korea. Total of 122 surveys were collected and used for the analysis, and SPSS 25 was used for the analysis. The results indicated that “flexibility” and “teamplayer” were the two complexity leadership factors statistically significant to have impacts on “team commitment”, while “team commitment” was statistically significant and had positive impacts on “team performance”.