호텔 종사원의 조직후원인식과 직무자율성이 일과 삶의 균형에 미치는 영향: 감정노동의 매개효과 중심으로

The purpose of this study was to investigate the effects of organizational support awareness and job autonomy on work-life balance and the effects of work-life balance on hotel staff causal variables. From an individual's point of view, work and experience related to work determine the standard of living, while basic data has been proposed for efficient operational planning and institutional improvement with active support from the organization. A total of 300 questionnaires were distributed to Seoul and Incheon hotel employees from December 1-10, 2019 to conduct this study. Data that could not be executed was excluded and 287 responses were obtained for empirical analysis. SPSS 18.0 was used to measure frequency analysis, search factor analysis, reliability analysis, regression analysis, and hierarchical regression analysis. Hypothesis 1, organizational sponsorship perception and job autonomy have a positive effect on emotional labor. Hypothesis 2, organizational sponsorship perception and job autonomy have a positive effect on work-life balance. Hypothesis 3, the internal activity of emotional labor positively affects work-life balance. Hypothesis 4, organizational sponsorship perception and job autonomy have a positive effect on work-life balance through internal actions. The findings of this study suggest that the importance of organizational sponsorship awareness and job autonomy can be a decisive factor in the work-life balance of an emotional employee of a hotel company.