정보기반사회 호텔기업의 수요자중심 기술혁신 지표 개발연구

As the first process of the research regarding the diverse, technological changes that are directly faced by the hotel industry recently according to the 4th Industrial Revolution, this research began with the purpose of establishing the index regarding the technological innovation that is centered on the consumers that the hotel corporations have been directly facing in the social changes that are based on the information. The Delphi analysis with the experts in the industry and the academic circle as the panel had been utilized. From May 2019 until September 2019, through the investigation that had taken place 2 times for around 4 months, a total of 5 factors and the 25 scales had been organized. The core, organizational concepts had been established as the 5 concepts, including the efficiency, the accuracy, the stability, the convenience, and the diversity. And, based on the refining process and the evaluation of the level of importance, with 5 measurement scales by each organizational concept, a total of 25 indices had been established. Although this research has the meaning of the research regarding the fact that it had developed the organizational concepts and the scales that can be utilized as the technological innovation indices that are based on the information that can be commonly and comprehensively utilized in the diverse work fields of the hotels and not only the system, because it has the limitation in the evaluation of the customers and the others of the like that are based on the priority order measurements of each organizational concept and scale and the structural model utilizing the result variable on the performance level for the utilization possibilities and the applications of these scales, regarding the researches that will follow, the researches through such an analysis are demanded.