역할 스트레스와 조직몰입 간의 관계: 한국, 미국 비교연구

In this study, we examine the relationship among the role stress, job satisfaction, job involvement, and organization commitment by conducting a comparative study of the US and Korean depending on the culture, thus verifying the difference in the influence of role stress. As a result of the analysis, first, we find that in countries with high power distance and collectivism like Korea, clear rules and procedures are important as the formalization, while the countries with low power distance and individualism, such as the US, it is necessary to give autonomy to employees rather than the formalization. Second, we compare research development departments with marketing and manufacturing, and we find that role overload and role ambiguity have negative effects on organizational performance such as job involvement, job satisfaction, and organizational commitment. At the same time, job satisfaction has a more positive effect on organizational commitment in the marketing and manufacturing department while job involvement influences more on the organizational commitment in the research and development department. Therefore, in order to reduce the role stresses, the manager makes efforts to assign clear authority and responsibilities to employees, to provide formal and informal procedures with regulations for tasks, to assess an employees’ abilities objectively, and to assign tasks that fit their abilities. Since the influence of role stress depends on the cultural differences, the manager needs to consider these findings in formulating effective human resource management strategies.