Guest's HRM Model에 적용한 인재경영시스템(TMS)이 X세대 호텔 직원의 조직행동에 미치는 영향

The purpose of this study is to test the causal relationships of multiple dimension of TMS (Talent Management System), work engagement, organizational trust and employee creativity targeting Generation X (Gen X) employees in the Korean hotel industry. To accomplish the study goal, the data was obtained from Gen X employees working at five star-hotels in three major cities including Seoul, Daejeon and Busan. The statistical tools undertaken in this research were frequency analysis, correlation analysis, confirmatory factor analysis, and regression analysis using the statistical package of SPSS (18.0) and AMOS (18.0). First of all, TMS was validated to have eight factors that were 'Talent management mindset', 'Recruiting talent', 'Identifying talented people', 'Developing talent', 'Building positive relationships', 'Providing meaningful work', 'Fair rewards', and 'Work-family balance'. The results showed that the significant factors of TMS to have positive effects on enhancing work engagement are 'Building positive relationships', 'Fair rewards' and 'Work-family balance'. Also, 'Building positive relationships' and 'Work-family balance' were revealed to have significant effects from TMS to enhancing organizational trust. Unexpectedly, there was no a significant relationship between TMS and employee creativity. At last, work engagement showed a significantly positive effect on organizational trust and employee creativity, respectively. In the last chapter, the paper concludes with discussions and the managerial implications for effective human resource policies.