리더의 직무열정이 직무성과에 미치는 영향

The purpose of this study is to explore the effects of leaders’ job enthusiasm on job performance, focused on hotel front-line employees of five star hotels in Korea. This study used two factors (eg, leaders’ job enthusiasm and job performance). Structured questionnaires were conducted with front-line (i.e., service encounter) employees of five star hotels from January 1, 2020 to January 31, 2020. A total of 220 copies were distributed to hotel employees and an explanation was given on the purpose of the questionnaires, and convenience sampling method was utilized. A total of 200 (90%) valid samples were used for the final analysis. The analysis was conducted using SPSS 26 and frequency analysis, factor analysis, reliability analysis, correlation analysis, and ANOVA were tested. The results of the analysis are as follows. First, leaders’ job enthusiasm (eg., enjoy my work, pleasure my job, my work makes fun, happy to work) has a significantly positive influence on job performance (eg., smooth communications, improved work related knowledge, improved work reliability, improved work specialty). Second, the group with higher leaders’ job enthusiasm had a more significantly positive influence on job performance than the group with lower leaders’ job enthusiasm. Implications of this study provide practical suggestions, and limitations of the study and directions for future research are discussed.