공유오피스 이용자가 인식하는 공유오피스 주요 서비스품질에 대한 연구

The vacancy rate in the office has been rising across the country recently, and we are studying ways to reduce the vacancy rate in the office. As a way to reduce vacancy rates, the share office is rapidly rising, and the Seoul area is being supplied to the market with a mixture of large franchise sharing and small-scale sharing offices. However, in the local area, the supply of shared office is insufficient and the market for shared office is relatively poorly formed. The research aims to provide suggestions for shared office space as an alternative to reducing vacancy rates in local areas through research on the key service quality of shared office in Seoul, and to review service quality as an operation method to secure a stable market for future office demand and supply. To this end, this study first derived the main attributes of the service quality through the literature study, and presented the satisfaction coefficient and priority for each attribute. The results of this study could be used to improve the service quality of the shared office as a way to stabilize the office in local cities in the future.