모바일 기기 활용이 일-가정 갈등과 직무 및 가정소진에 미치는 영향 : 요구-자원 이론과 일치영역(Matching Domain) 관점

Over the past decades, many studies have investigated the effects of use of mobile devices on the employees’ overall well-being and work-family outcomes such as work-family conflict, technostress, and burnout. The previous researches usually have focused on the use of mobile devices for work at home, however, not much is known about the effects of the use of mobile devices for housework at workplace. In addition, there have been very few studies that measured family burnout as well as job burnout as an outcome variable. In this respect, this study has revisited the effects of the use of mobile devices for work at home, together with the use of mobile devices for housework at workplace, as a key variable in the cause of job and family burnout. Especially based on the demands-resources theory and matching domain perspective of work-family conflict, this study explored a mediating role of work-family conflict(WFC) in the relationship between the both sides of mobile device usage and job/family burnout. For this research, we conducted a survey on 126 female workers in medical services on three separate points in time with a lag of three weeks in order to minimize common method variances. Findings are as follows. First, the use of mobile devices for work at home was positively related to work-to-family conflict(WIF). On the other hand, the use of mobile devices for housework at workplace had positive impact on family-to-work conflict(FIW). And WIF was positively related to ‘job’ burnout, instead FIW was related to ‘family’ burnout, as predicted from the matching domain perspective. Furthermore, the mediating role of WFC was observed in the relationship between the use of mobile devices and burnout. But we could find different mediating paths of WFC, which suggested there was a relationship between the directions of WFC and the domains of burnout. The managerial implications of these findings and future research directions were then discussed.