코로나팬더믹 이후 관광산업 발전방안 연구

This study looked at the effects of the COVID-19 pandemic on tourism industry and suggested a way to develop Post-COVID-19 pandemic. Specifically, individual in-depth interviews were conducted with experienced employees at hotels, travel agencies and airlines. Based on the results of the research, the following are suggested measures for the development of the tourism industry in the Post-COVID-19 Pandemic. First, it is important to develop non-face-to-face service products in the untact era. However, due to the nature of the tourism industry, there are difficulties due to the task of making direct contact with customers. As technologies such as 5G, AI, big data and augmented reality rapidly spread due to the acceleration of the fourth industrial revolution since the COVID-19 pandemic, the tourism industry needs to recognize new paradigms and essential structural improvements. First, there is a high possibility that the appearance of the front desk will change from the traditional way to the introduction of an untact payment and automation system. Food and beverage (F&B) should be an open restaurant with low population density, banquets a way of lending venues to small groups, and catering should be promoted as a small group party. Third, the travel industry needs to revitalize the domestic travel industry in the short term and must prepare for the New Normal tourism market, which is completely different from before the COVID-19 pandemic. Fourth, airlines need fundamental improvements, which should push for improvements in unnecessary business, enhanced organizational efficiency and improved costs and profits.