창업보육센터 지원서비스가 창업기업 만족도에 미치는 영향: 서울지역 BI 운영주체의 조절효과를 중심으로

[Purpose] This study analyzes how support services of business incubators, divided into public and private sectors, affect satisfaction of resident companies. The purpose of this study was to demonstrate the moderating effect of public and private operating entities between support services and satisfaction within public and private incubating centers, and to provide implications for incubating center policies. [Methodology] This study derived eight hypotheses, from the basic hypothesis and to those of the moderating effect, with significance in satisfaction with incubating centers, operating entities, incubating center support services, and overall satisfaction. Data was collected from 151 companies in public and private incubating centers. Reliability and validity of the collected data were reviewed, and the hypothesis was verified through route analysis of SmartPLS 2.0. [Findings] The results of the study reaffirmed the need for support services in incubation centers, but administrative and network services of private for－profit sector centers, and physical and professional support services by public centers of the non－profit sectors, adjusted the satisfaction result between resident companies. [Implications] In this study, the field of enterprise support service, which affects the performance of the company, satisfaction levels evidence the quality of service provided by public and private sectors and can provide theoretical and practical support for business incubator operators from both public and private sectors. It was intended to contribute to the study of implications and business incubation policies.