호텔지배인의 진정성리더십이 호텔종업원의 직무스트레스와 조직시민행동에 미치는 영향

The purpose of the study is to research for the effect of hotel manager’s authentic leadership on hotel employee’s job stress and organizational citizenship behavior of 5 star hotel in Seoul Korea. To achieve this purpose, this research used a survey instrument of structured questionnaires by self-description. This research sample consisted of 5star hotel’s managers and employees in Seoul Korea. And the survey period occurred from May 01 of 2020 to June 30 of 2020. For sampling, 200 copies of the survey were distributed and respond 180(90.0%) copies were used for the final analysis using the convenience sampling method. For the analysis, the SPSS 26 program was used to access frequency analysis, factor analysis, correlation analysis, reliability analysis and regression analysis. The results of this research is most of 5star hotels in Seoul Korea should attempt various methods to reduce employees’ job stress. The results are as follows; The first, authentic leadership of the hotel manager(Admission of error, Free to talk, Follow to ethics, Listening to dissent, Listening to various opinions) is significantly negative effect to hotel employee's job stress(Anxiety, Overload, Feel Stuffy, To be afraid, Sorry to colleague). Second, authentic leadership of the hotel manager is significantly positive effect to organizational citizenship behavior(Help colleague, Help voluntarily, Willing to help, Help instead). Third. employee's job stress is also significantly negative effect to organizational citizenship behavior. Limitations of the study and directions for future studies were presented.