서열관계 스트레스, 긍정심리자본과 혁신행동 간의 관계에서 일-가정 균형의 조절된 매개효과 항공사 여성승무원을 중심으로

The purpose of this study is to describe the relationship between hierarchical relational stress, positive psychological capital and innovative behavior among female flight attendants in national airlines as well as investigating the moderated mediating effect of work-family balance using theoretical discussions and empirical verifications based on job demand-resource theory. Furthermore this study is also aimed to suggest the applicable management plans in practice. Given its high female composition and classification as a flight attendant’s job, one may presume the work environment of cabin crew to be predominantly egalitarian. In reality, however, flight attendants in national airlines are deemed to have a strict culture of seniority. To empirically investigate these research questions, data were collected from 279 female flight attendants in national airlines. First, hierarchical relational stress had a negative effect on both psychological capital and innovative behavior. Second, psychological capital fully mediated the relationship between hierarchical relational stress and innovative behavior. Third, work-family balance had a moderated mediating effect in indirect relations between hierarchical relational stress, psychological capital and innovative behavior. Specifically, the higher the work-family balance, less the indirect effect which hierarchical relational stress influences innovative behavior through psychological capital. Finally, the limitations of this study were discussed as well as the managerial implications of these findings.