고가와 저가 브랜드 프랜차이즈 미용실 고객들의 브랜드 이미지와 지각가치의 고객 만족도와의 관련성

Companies are concentrating on brand image enhancement in order to differentiate their products. For consumers, brand image is also an important criterion for purchasing products. The purpose of this study was to examine the relationship between brand image and perception value, and customer satisfaction in high and low cost beauty shop users. Study subjects were 96 customers of 2 high cost beauty shops, and 85 customers of 2 low cost beauty shops located in Suncheon City, South Jeolla Province. This study was conducted using self-administered questionnaires about symbolic brand image, functional brand image, perception value, and customer satisfaction. The symbolic and functional image scores of high cost beauty shop users were 3.9±0.6 and 3.9±0.6, which were higher than 3.4±0.4 and 3.5±0.4 of low cost beauty shop users, respectively (p<.001). The perception value score was 3.8±0.7 for high cost beauty shop users, which was higher than 3.5±0.6 for low cost beauty shop users (p=.014). Customer satisfaction of high cost beauty shop users was 4.0±0.7, which was higher than 3.8±0.6 of low cost beauty shop users (p=.014). As a result of multiple regression analysis, the higher the scores of symbolic image, functional image, and perception value, the higher customer satisfaction was in high cost beauty shop users (p<.05). In the case of low cost beauty shop users, customer satisfaction was high when functional image was high (p<.05). If the technology education and system improvement are focused on quality, price, service and convenience, which are items of functional brand image, it can be expected that the beauty shop of low cost brand franchise will also increase the customer satisfaction.