팀 관계갈등과 과업갈등이 팀 혁신에 미치는 영향 : 팀 지식공유의 매개역할

Many studies have focused on the achievement of team innovation as a factor of competitive advantage in dynamic environmental changes. This study attempted to examine the interactions of team members that influence team innovation, and in particular, focused on the conflicts between team members that are inevitable in reality. Existing studies on the relationship between conflict, and performance have continued to debate about the positive (+) relationship and the negative (-) relationship between the two variables. However, studies on specific mechanisms that can explain these differences have not been sufficiently conducted. This study examined the mediating effect of team knowledge sharing from the perspective of the team process, as well as the relationship between team relationship conflict, task conflict, and team innovation to verify the effect of team conflict. From the perspective of social capital, team members can perceive team conflict (relationship conflict and task conflict) as a cost to other members. Based on this theoretical background, the difference in the mediating effect of team knowledge sharing in the relationship between team conflict and team innovation was verified. For the study, the survey results of 98 special-mission team leaders and 598 special-mission team members were used. As a result of the analysis, both team relationship conflict and team job conflict have a negative (-) relationship with team knowledge sharing, and team knowledge sharing has a positive (+) effect on team innovation. Team knowledge sharing was found to have a partial mediating effect in the relationship between team relational conflict and team innovation, but in the relationship between team task conflict and team innovation, the complete mediating effect of team knowledge sharing was found. Based on these results, the implications of the study and future research directions were proposed.