공공기관 톱니현상에 관한 연구

[Purpose] This study empirically examines whether ratcheting exists in a public institution and whether the difference between the goal and the current performance significantly influences the goal set for the coming period and verifies the effect of the appraiser's monitoring, relative target setting, and performance cooperation compensation on the ratcheting. [Methodology] Data for hypothesis testing are gathered from the actual measurement in the performance management system of a public institution in the period of 2014∼2017. And the regression analysis was performed based on that. [Findings] It was found that there is a ratcheting in public institutions where the difference between the results of the current term and the target affects the next target level. When the target for the current term was achieved, the more the next target increased, and when the target for the current term was not achieved, the downward rigid ratcheting appeared in which the degree of decrease in the next target was small. It was also found that the stronger the monitoring of the evaluator and the larger the relative target setting value of the reference group, the more alleviated the ratcheting. [Implications] This study is significant in that we used domestic public institution management evaluation materials to empirically analyze the current state and monitoring of ratcheting in the goal setting of performance management systems, and the effects of relatively goal setting and performance cooperation compensation on the next goal setting. In addition, it can be used as a basis for creating a system for designing control systems of public institutions in relation to future goal setting.