공항철도의 서비스 품질: 지각된 가치와 재이용의도 관점

The material service factors of railway are reliability and supply. Human service factors are the safety awareness of drivers, the ability of drivers to work and the attitude of station employees to serve. This study presented at how the service quality factors of Airport Railroad affect the perceived value, satisfaction and re-use intention of Airport Railroad users. According to the study, the driver's sense of safety, ability to work and attitude of the station staff had a positive effect on the perceived value of the Airport Railroad. However, it did not affect service satisfaction. The reliability and supply of Airport Railroad services had a positive effect on perceived value and service satisfaction. The relationship between perceived values and satisfaction and usability was all positive. In looking at the results of this study, the driver's sense of safety, work ability, and the attitude of the station staff are basic services of railways. This alone did not satisfy the users.