근로시간 외 정보통신기술을 통한 업무연락이 정서적 반추, 일-가정 갈등 및 정서적 고갈에 미치는 영향: 호텔 및 면세점 종사원을 대상으

The advent of a hyper-connected society has improved the flexibility and efficiency of work, but has resulted in the deterioration of the quality of life and the breaking of the boundary between work and life of employees. Hence, the study attempted to verify the effect of work-related contact using ICT during nonworking hours on emotional exhaustion through emotional rumination and work-family conflict. In a total of 258 questionnaires, the hypothesized relationships in the model were tested by using the structural equation model. The results show that work-related contact during nonworking hours increases emotional rumination and work-family conflict. Further, both emotional rumination and work-family conflict have significant effects on emotional exhaustion. The results of the study may provide a practical basis for human resource management strategy in the tourism industry.