법적 효력을 갖춘 전자문서 기반의 민원·행정 디지털 트랜스포메이션

Most of the people hope to receive notification and bill information directly related to their complaints, interests, and real life via through familiar channels of their daily lives. Until now, civil service notification and bill services have been expanded and applied to notification methods using ICT technologies such as telephone, text services and e-mail in parallel with mail delivery. However, supplier-oriented administrative services and customary system operation still have not resolved the inconvenience of the public. Industry sector-specific digital transformation after COVID19 is accelerating throughout the lives of countries, societies and individuals, and we are confident that daily life will no longer return to before COVID19. Digital transformation of civil notification and bill services can be said to collect and analyze data that has not been collected so far to find drivers for new values and competitive advantage, and to secure competitive advantage by creating new service models. To this end, components comprising notification and bill services should be analyzed to identify expired components, replaced with user-friendly and sustainable components, and scalable components should be considered. In addition, it is necessary to define the data needed for service innovation and to identify and apply areas where data sensing is possible. This paper analyse the Expiration date and threats of components and components for the notification and bill service model, and wants to present a model for successful digital transformation beyond the customary notification and bill service.