상사-부하 교환관계는 구성원의 조직시민행동을 높이는가? : 개인적 동기의 매개효과

The present study identified and verified the structural relationship between leader-member exchange, impression management motives, and organizational concern motives in order to disclose the two sides of organizational citizenship behavior. Such a study is determined to serve as an opportunity to verify the two sides of organizational citizenship behavior. The two sides of organizational citizenship behavior were derived by establishing relationships between variables using existing studies and then using a structural equation model. To achieve such a purpose, the study conducted surveys from May 15 to October 15, 2020, and a total of 2010 surveys were used for the final analysis. The research results indicated that leader-member exchange had a significant effect on organizational citizenship behavior with impression management motives serving as an intermediary, which implies that organizational citizenship behavior manifesting as a result of impression management motives was a means for surviving in the organization. However, the effect on organizational citizenship behavior with organizational concern motives serving as an intermediary appeared to be significant, implying that civic awareness manifested by organizational concern motives was organizational citizenship behavior aimed at aiding the organization and colleagues. The implications are as follows. The theoretical implication is the theoretical extension that the present study reconfirms the effect of leader-member exchange in preceding studies and substantiates, through social exchange theory, how leader-member exchange has an effect on organizational citizenship behavior with impression management motives and organizational concern motives serving as intermediaries. The practical implication is that the results of the present study are significant in terms of revealing how the organizational civic behavior of members is important for efficiently and effectively achieving organizational goals while also disclosing the two sides of organizational citizenship behavior derived from individual motives(impression management motives and organizational concern motives).