저비용항공 객실승무원의 직무불안정성과 친사회적 서비스 행동의 영향 관계 및 직무스트레스와 AB성격 유형에 따른 효과

The long-term effect of COVID-19 in the aviation industry has increased uncertainty and complex- ity to sustain airline companies' business, which resulted in increased the perceived job insecurity of the cabin crews. Thus, this study aims to understand the relationship between job insecurity and pro-social be- havior with the mediating role of job stress and the moderating role of AB-type personality in order to provide an efficient human resource management strategy to the aviation industry. The empirical study was conducted by surveying cabin crews and analyzing a total of 222 remaining samples after filtering the data. Data were analyzed using SPSS 23, Hayes ’PROCESS, and AMOS 18 statistical programs. The analyses included the investigation of sub-factors level relationships between job insecurity, job stress, and pro-social behavior. The findings indicated that there was a significant relationship between job insecurity and job stress which supports the hypothesis. However, there were other statistically significant factors that contra- dicted the hypothesis on job insecurity and pro-social behavior, job stress, and pro-social behavior. The con- tradicting findings aforementioned relationships are explained in the discussion and conclusion in detail. Additionally, the mediating effect of job stress and the moderating effect of AB-type personality was found and discussed in the manuscript. The findings provided a meaningful source for human resource management in the hospitality service industry to better manage their employees. Other academic and practical im- plications are covered in detail in the discussion and conclusions section.