불신이 개인적 양면성에 미치는 영향 : 인지적 유연성과 의사소통의 조절효과

This study aims to shed light on the relationship between distrust and individual ambidexterity as well as the moderating effect of cognitive flexibility and communication types in their relationship. Distrust in this study refers to a tendency to not be willing to depend on or become vulnerable toward various exchange partners and organizational behaviors in a variety of business contexts. Our empirical research in which a survey was conducted in the IT relevant large-sized organizations shows the following results: 1) the significantly negative direct effect was found between distrust and individual ambidexterity, which indicates the necessity of distrust management to enhance individual ambidexterity 2) cognitive flexibility is the positive and significant moderator in their relationship 3) communication with leader, compared to communication with peer and follower, plays the negative and significant moderator in their relationship. Conclusively the beneficial effects of the cognitive flexibility and communication with leader were found in the relationship. As a result the rational provision of work environment can improve individual ambidexterity by easing the negative effect of distrust.