바리스타 교육서비스품질이 진로결정 자기효능감과 교육만족 및 창업의지에 미치는 영향

PURPOSE The purpose of this study is to investigate the effect of barista education service quality on career decision self-efficacy, educational satisfaction, and entrepreneurial will. METHOD The study period was from June 1 to June 30, 2020, for about 30 days, using questionnaires centered on learners from 6 barista academies in Seoul and Gyeonggi-do, and 283 people using the significance sampling method. For the analysis method, using the SPSS program, factor analysis, reliability analysis, multiple regression analysis, and path analysis were performed. The reliability of the questionnaire was .821~.919 for Cronbach's α. RESULT First, educational service quality is a sub-factor of career decision self-efficacy, job information and problem-solving ability, future planning preparation effort, goal setting ability, and self-evaluation ability increase. Second, the higher the educational service quality, the higher the educational satisfaction. Third, the higher the educational service quality, the higher the will to start a business. Fourth, the higher the self-efficacy of career decision, the higher the will to start a business. Fifth, the higher the educational satisfaction, the higher the will to start a business. Sixth, educational service quality does not directly affect the dependent variable entrepreneurial will, but indirectly affects entrepreneurial intention through career decision self-efficacy and educational satisfaction, which are parameters.