뉴노멀 시대 인적자원개발 분야의 변화와 인적자원개발 부서의 역할에 관한 델파이 연구

The purpose of this study was to predict changes in the HRD field and explore the roles of HRD departments in the New Normal era. A Delphi survey technique was employed to obtain HRD experts’ opinions and views on the changes and roles of HRD. Twelve experts who have in-depth knowledge and rich experiences in the HRD field were invited, and they completed a three-round iterative multistage process. The expert panel reached a consensus that 11 changes and six roles are expected in the New Normal era. The detailed explanations regarding the changes are followed: (1)Digital transformation will be accelerated in the HRD field; (2)the importance of strategic HRD will be emphasized; (3)integrated HRD and HRM function is expected; (4)the ecology of the HRD industry will be reorganized; (5)organization development reflecting new workforce generation and business environments is necessary; (6)self-initiated career development paradigm has arrived; (7)needs for adaptive learning based on the learning science and learning analytics will be increased; (8)remote and blended learning will be increased; (9)technology will be integrated into the HRD field; (10)the importance of self-directed learning will be emphasized; (11)the boundary of work and learning will be blurred. The roles of HRD departments are (1)building digital learning ecology, (2)supporting workplace-oriented HRD, (3)consulting the organization to solve problems and enhance performance, (4)collaborating with the HR department, (5)managing changes and caring employees’ psychological well-being, and (6)making decisions based on data.