재택근무 테크노스트레스 통합모델 실증 연구

The pandemic situation with COVID 19 is pushing firms to implement telework in a full scale. Yet, not so much attention has been paid to the increased technostress due to the increased use of information technology in the telework context. Technostress, in general, has been treated as being reflected only negatively in the performance of workers. However, recent studies suggest that stressors can trigger both positive and negative outcomes. In this study, we have adopted a holistic model of technostress encompassing positive (eustress) and negative (distress) technostress, and validated this theoretical model via a survey of workers in enforced telework context. Through extant literature review, challenging stressors and hindrance stressors are identified. Instruments were developed using measures developed in prior studies. Two hundred and eighty data points were collected and analyzed by partial least square modeling. Analysis largely verified the proposed model. However, the pace of technological change, techno-uncertainty and techno-insecurity were found to be insignificant while other effects were supported. In addition, the psychological coping strategies identified in psychological studies were found to be not so much effective in dealing with technostress, especially in telework context. Lastly, academic and practical implications were discussed with limitations and future research directions.