상사의 비인격적 감독과 부하의 반생산적 과업행동 : 조직냉소의 매개효과

The relationship between supervisor and subordinate within an organization is an important and close interpersonal relationship, and the representative bullying of the supervisor in that relationship can be said to be abusive supervision. Employees who experience abusive supervision by their supervisor experience psychological pain such as anger, dissatisfaction, anxiety, and decreased motivation, which negatively affects overall work performance. The negative consequences of a supervisor's abusive supervision cannot be viewed as being limited to the employee concerned. The irrational behavior of supervisor affects the entire organization and can damage the organization's reputation. In this regard, this study examined the process and results of the abusive supervision of supervisor. We conducted a questionnaire survey on 319 employees in the financial industry. The results are as follows. First, the supervisor's abusive supervision increases the counterproductive work behavior of subordinates. Second, it also increases organizational cynicism. Third, organizational cynicism was identified as the factor that heightens the counterproductive work behavior of subordinates. Fourth, organizational cynicism mediates the relationship between the abusive supervision of the supervisor and the counterproductive work behavior of subordinates. Based on the results, it is necessary for the management and HR executives to identify and remove the factors that can cause negative effects in the organization, and to prevent negative organizational culture from being established. Negative behavior within an organization, even with weak intensity, may cause negative behavior with severe intensity, and it may have a bigger negative result in the long term.