상용치료원 유형이 소비자의 의료서비스 이용경험에 미치는 영향

This study examines the effect of types of usual source of care on medical services experience among Korean adults. Using the Korea Health Panel Survey in 2018, this study analyzed 11,419 adults who experienced outpatient treatment during the past year. The types of usual source of care considered in this study were reflect both 1) the availability of a regular site with and without a doctor, and 2) size of the regular site. The medical services experience was measured using four parameters: sufficient talking time with a doctor, understandable explanations from the doctor, opportunities to resolve questions, and participation in treatment decisions. The types of usual source of care heavily depended on the medical services experience. After controlling all other influencing factors, it was discovered that the group having a regular site without a regular doctor reported the same level of experience as those who had no usual source of care. However, the group that had both a regular site and doctor reported having a better experience compared to those who either had no usual source of care or had a regular site only. These findings suggest that patients' positive experience increases by having a regular doctor and is not affected by the size of the regular site. The results of this study provide important implications for future research and policies to improve consumer-oriented medical service environments.