서번트 리더십, 조직몰입, 고객지향성 및 병원성과 간의 관계 ：간호사를 중심으로

[Purpose]The purpose of this study is to examine the relationship between department heads’ servant leadership, organizational commitment, customer orientation, and hospital performance for hospital nurses. [Methodology]Research models and hypotheses were established according to the research purpose. To test this, a survey was conducted on nurses at S General Hospital in Seoul. 174 copies of the recovered questionnaires were used for statistical analysis, and hypotheses were tested using CB－SEM. [Findings]As a result of the study, it was found that servant leadership did not directly affect hospital performance, but had a positive effect on organizational commitment and customer orientation. It was found that organizational commitment had a positive effect on customer orientation, and organizational commitment and customer orientation had a positive effect on hospital performance. [Implications]The results of this study show that the servant leadership of the department head is important. And it shows the path that servant leadership has a positive effect on hospital performance. The results of this study show that in order to improve hospital performance, it is necessary to increase the servant leadership of the department head as well as to increase the nurses’ organizational commitment and customer orientation.