HR 부서 전문성에 대한 인식이 교육훈련 기회 제공 만족도에 미치는 영향: HR 부서의 의사소통 활동의 조절효과를 중심으로

Purpose - This study examines how employees’ perception of HR department expertise affect their satisfaction of education and training. Moreover, this study explores that the HR department’s communication activities moderate the main effects between satisfaction of education and training opportunities. Design/methodology/approach - This study predicts the positive relationship between employees’ perceptions of HR department expertise and their satisfaction of education and training. Furthermore, the HR department’s communication activities will strengthen this positive relationship. To test these hypotheses, this study used the Human Capital Corporate Panel (HCCP) datasets, especially individual-level 2017 data. The final number of samples is 1,947 for the analyses. In addition, this study utilized a hierarchical regression model with SPSS program. Finding The results analyzed with the hierarchical regression model showed that the perceptions of HR department expertise had a positive relationship with satisfaction of provided educational and training. In addition, the HR department’s communication activities moderated the relationship between perception of HR department expertise and satisfaction of education and training opportunities. Research implications or Originality - This study suggests academic and practical implications for future research in the human resource development filed by clarifying the critical factors to increase employees’ satisfaction and transferability of education and training.