서비스 산업종사자의 감성리더십과 직무만족, 혁신행동간 상사신뢰의 조절효과 : 제주지역을 중심으로

The purpose of the study was to identify emotional leadership and to identify mediating effect of business trust in structural relationship of self-awareness ability, self-control ability, social-awareness ability, and relation-control ability which are the configuration elements of emotional leadership. Subjects of the study were 281 service workers in Jeju Territory and data obtained from them were analyzed. As the result of analysis, first, self-awareness ability, self-control ability, social-awareness ability, and relation control ability which are sub-elements of emotional leadership were found to give positive (+) effects on job satisfaction. Second, self-awareness ability, self-control ability, social awareness ability, and relation control ability which are sub-elements of emotional leadership were found to give plus (+) effects to innovative actions. Third, self-awareness ability, social awareness ability, and relation-control ability which are sub-elements of emotional leadership were found to give partial mediating effects in the relation between business trust and job satisfaction. Fourth, business trust was found to give partial mediating effects to self-awareness ability, social awareness ability, and innovative actions which are sub-elements of emotional leadership.