디자인 연구소의 디자인 사고에 대한 성과 측정을 위한 MBO 평가 개선에 대한 연구

Background Management by Objectives (MBO)-based evaluation is based on a differentiating reward depending on the ability and rate of achieving a goal. MBO is a system for the development of an organization and the motivation of an employee. For such a performance measurement system to work correctly, a fair evaluation must be conducted through objective indicators regarding the rate of target achievement. However, for teams at a design research center, which the main goal is to propose a future design strategy and direction for the company through design thinking, is difficult to evaluate with an objective indicator. Therefore, in organizations with design research teams, the advantages of the MBO system are questionable. Methods The study was conducted by recruiting eight experts who have more than five years of experience in a design research team of a major electronics company. These experts have carried out projects about future design directions of the company through design thinking. This study collected expert’s opinions and factors to improve the MBO-based evaluation through Delphi. The experiment consisted of an informal interview and using a 5-point Likert-type scale, to determine whether to improve or not improve the evaluation factors of the MBO system. Results The experiment was conducted through Delphi in which the opinions of the expert panel converged to a content validity ratio (CVR) minimum of 0.75 or higher. This process was repeated up to three rounds. Through this process, six factors were derived to more fairly evaluate the ability of design thinking, which was previously difficult to evaluate objectively. The six factors are the external evaluation, relative evaluation, separate evaluation, convergence evaluation, responsiveness, and the degree of assistance from the subcontractor. Conclusions This study derived six factors that can facilitate a fair evaluation centered on design thinking in the MBO system for company growth. The above factors will contribute to the fair performance measurement of design research teams through a more objective evaluation of design thinking, which will help the corporate design culture of the company.