서번트 리더십이 직원들의 과업성과에 미치는 영향 : 지식공유와 심리적 임파워먼트의 매개효과

The purpose of this study is to assess the effect of servant leadership on employee’s task performance through the mediation of knowledge sharing and psychological empowerment. This study obtained 455 valid samples through a survey of employees in manufacturing, service, and public institutions. Statistical techniques such as exploratory and confirmatory factor analysis, multiple regression analysis, and bootstrapping by Process Macro model 6 were used to analyze these data. The results of the study revealed that servant leadership was positively related to knowledge sharing, psychological empowerment and task performance. In addition, the bootstrapping analysis showed that knowledge sharing and psychological empowerment mediated the effect of servant leadership on task performance individually and sequentially. This study confirmed the necessity for successful organizational operation as servant leadership acted as a leading factor in improving the task performance of members, which has recently been attracting attention. And it is necessary to recognize knowledge sharing behavior and psychological empowerment as important so that servant leadership can be represented as task performance of members. These results will greatly contribute to the research on the impact process of servant leadership in eliciting individual behaviors and motivations of employees for task performance by identifying servant leadership as determinants of knowledge sharing behavior and psychological empowerment.