프랜차이즈 헤어살롱“준오헤어”의 심볼내러티브, 브랜드이미지, 고객 감정반응의 관계

This study was conducted to verify the symbolic narrative, brand image, and customer's emotional response of hair salon Juno. The subjects of this study were 450 customers who use beauty salons, and data were collected through self-response questionnaires about the symbol mark narrative, brand image, and customer response. The results of this study are as follows. First, there is a significant positive correlation between symbolic narratives and brand images. Second, symbolic narrative had a significant positive (+) effect on customer's emotional response. Third, it was found that brand image had a mediating effect on customer's emotional response. Based on the results of this study, a plan to increase the revisit intention of beauty salon customers was suggested.